Frequently Asked Questions

Where are the prices? I know it's really annoying, but there are three very goods reasons as to why we don't price our web site

1 - Historically our site was an e-commerce based site, however our customers would sometimes order product and when it arrived with them, they realized that they had either ordered the wrong size, or the wrong wheels, or didn't really note the sizes correctly. Because we always try to help you where ever possible, this was costing the company too much in both reputation and return carriage fees, most importantly when customers had time critical projects, this was causing the customer problems to.

2 - With our wealth of experience, our sales team can help you to ensure that you have the correct product for the job taking into account the conditions of the application, the loads, and your budget, as well as ensuing that you are totally informed of the equipments ability and the optional extras that are available with almost every piece of equipment that we provide.

3 - How else can you negotiate a great discount?

Do our products come with load test certificates? No is the simple answer, they are not required to have them! however all the products that we supply are tested to ensure that they meet the stipulated specifications. Moreover if your policy is that this equipment does need testing, we have the facilities close to hand to get this job done for you, please note we don't make a profit from the load test service and is there as a facility to help our customers.

Can I get a credit account? Yes you will be automatically put on 30 day account terms after your first purchase, we like to prove we are a genuine company, not a faceless internet outfit. Furthermore we are looking to be a part of your business a supplier that you can rely upon for assistance, with a credit account you are more likely to use us more often.

Who is my accounts manager? Your account manager will be the person who looks after you from your first order, this way not only can you build a good working relationship with them, but they will understand your demands as a customer.

Do you have to build the trolley when it arrives? All our trucks and trolleys are delivered constructed, with the wheels on, if your trolleys have removable side panels for instance these are usually delivered in flat packed format, as this reduces damage, and with out turntable range again the handles are generally removed to reduce courier damage.

Who do I complain to? In the unlikely event that you are not satisfied with the products, service or advice that you have received then email our managing director md@handle-it.com, he will return your mail within 2 hours.

Can you come to visit us? Yes, simple as that.

Can we come to visit you? Yes, simple as that.

Do I get a warranty? Yes all products come with a minimum of a 12 month warranty, and with some of our made to order range the warranty is extended to 5 years, please do note however we can not warranty wheels, tyre or castors, but speak to us, we are very frivolous with our warrantees and will try to help where ever we can.

How Do I place an Order? it's a little old fashioned I know, but we do prefer to do the business over the telephone or in person, this way we can ask qualifying details to ensure that the product that you want to order is going to do the job correctly for you.

You need a trolley to sell with your product? From initial design, through to prototype, through to the goods being on the shelf, Handle-iT is in the unique position that we can take the project from start to finish, Handle-iT is a 50% share holder in Jack Daniel Fabrications Ltd, a company dedicated to producing new innovative handling equipment, through to our factory in the Far East we can control the whole project from start to finish for you, all over the world, delivering into Australia, Asia, Africa Europe and the USA. The only place as yet we have not delivered into is South America, however lets try it?