Delivery & Returns
Please be aware that the courier network Tuffnells has gone into administration. This should not impact current delivery times, but this does mean the cut off for overnight delivery is 2pm. Any consignments stuck in the Tuffnells system will be re-dispatched, so apologies for any delays. Please contact firstname.lastname@example.org for more information.
Our staff are targeted to ensure that any stock order received by 2pm is dispatched that day, so that it should arrive the next day for you or on a 3 days service if this is the option that you have chosen, however we are at the mercy of our couriers so this can not be guaranteed. Tuffnells are the best couriers that we have used (and we have tried them all) currently we are meeting over 98.7% of our delivery targets.
When placing an order please ensure there will be someone available to accept delivery. We reserve the right to make additional charges for failed deliveries and the cost for re-shipping your order.
Scheduled dispatch times are between 2pm and 4pm, Monday to Friday.
Orders placed on an Overnight on weekends (Saturday and Sunday), or after 2pm on weekdays (Monday to Friday) cannot be guaranteed to be dispatched on the same day. In this event, they will be dispatched the following day on a next day delivery.
Please do however note, you MUST PLEASE check the product when received, as if there is damage in transit, it is very difficult for us to help you if you have signed for it "received in good condition". If you are unsure, please sign "Unchecked" so that we have some hope of helping you resolve any problems.
If you have specific requirements for deliveries, please email email@example.com and the team will help you resolve any issues.
Our returns policy is very simple. We will take back any standard product that has not been used and/or damaged. We must be clearly notified of your intent to return, and the item must be returned to us within 14 days of delivery. This does not include made to orders items, as these are made specifically for an order and not kept in stock.
The customer will pay the initial delivery charge and any return carriage costs, please note that the return charge will be at least £40.00 + VAT. Please ask your sales representative for an up-to-date cost, as this cost will differ depending on factors such as the size of the item, the customer location, and site access. Sorry, but this is a collection cost set by our courier, not us. If this is a product that you have selected, rather than a product suggested by our team, there may also be a re-stocking charge, however this is discretionary.
If an item has been damaged during delivery by couriers, please sign for the delivery as damaged, as this allows us to resolve the issue as quickly and easily as possible.
When returning an item, please ensure it is sufficiently packed and protected from damage, with any parts and fixings secured inside. Once the item is ready to be collected, we can arrange collection via courier on a day that suits you.