Trolley Warranties
At Handle-It Ltd, we stand behind the quality of our products with comprehensive warranty options. Our warranties are designed to give you peace of mind and ensure your investment is protected.
Our warranty covers all 'non-wearing' parts from date of delivery. Any damage caused by vandalism, lost items, contamination or improper use is not covered.
Warranty Options
Warranty Details
The warranty covers all 'non-wearing' parts from date of delivery as listed below. Any damage caused by vandalism, lost items, contamination or improper use is not covered.
Items Not Covered ('Wearing Parts')
The following are deemed to be 'wearing parts' and are therefore not covered by warranty:
- Wheels, Tyres and Inner Tubes
- Hand Grips
- Fixings (such as split-pins)
- Step Treads
- Batteries
- Fuses
- Hinges and other moving parts
- Paint Finish
Recommendation: It is recommended that training takes place to ensure correct use of equipment, and that equipment is stored in a safe and secure location to ensure a long trouble-free life.
Making a Warranty Claim
If you need to make a warranty claim, please follow these steps:
- Contact our customer service team by phone or email
- Provide your order number and serial number
- Describe the issue in detail, including photos if possible
- Our team will assess your claim and provide next steps